Deleting your account
How to delete your TrottOn account from the app or the website, and what is kept.
Deleting is permanent and cannot be undone. You can download a copy of your data first: Settings > Download my data.
In the app
- Open Settings and scroll to the bottom.
- Tap Delete Account.
- Type the confirmation shown (DELETE followed by your email address) and confirm.
If you signed in more than a few minutes ago, the app asks you to sign in again first.
On the website
Go to the delete account page, sign in with the same account you use in the app, type DELETE and confirm. You do not need the app installed.
If you own a business
Delete or hand over your business first, in Business settings, then delete your account.
What is deleted and what is kept
Your profile, sign-in, rides, horses you own alone, live-share links and settings are deleted. Invoices and records a yard or professional keeps about their work for you belong to that business, and messages you sent stay in the other person's conversation.
A few steps finish later: a horse you share with a co-owner is not yet passed over to them, and your name is not yet removed from bookings, reviews and messages held by other users. Read the full details.