TrottOn Privacy Policy

TrottOn ("we", "our", or "us") is operated by Killearnan Innovations Ltd (Company No. 17036061, registered in England and Wales; registered office: 61a Bridge Street, Kington, HR5 3DJ, United Kingdom), which is the data controller for your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TrottOn mobile application and website.

Personal Information

• Account Information: Email address, username, profile photo
• Horse Profiles: Horse name, breed, age, photos, temperament and care information (for example farrier and vaccination reminders)
• Contact Information: Optional phone number, for example for emergency contacts or bookings

Location Data

• Precise Location: We collect your GPS location when you use ride tracking, view the map, or navigate to locations
• Background Location: When you start a ride, we track your location in the background (including while the screen is off or you are using another app) to record your ride route. Background tracking stops when you end the ride
• Live ride sharing and Watch Me: If you choose to share a ride, we create a private link that shows your first name, your horse's name and your latest position on the ride, plus, for Watch Me, when you expect to be back. Anyone you send the link to can open it without an account
• Saved Locations: Horsebox parking location and favourite places you save

Photos and Camera

• Camera Access: To take photos of places, hazards, receipts or your horse
• Photo Library: To select existing photos
• Where photos are kept: At the moment, photos are not uploaded from TrottOn to our servers. Photos you pick stay on your device

Usage Data

• Ride History: Routes, distance, duration, and timestamps of your rides
• App Activity: Places you visit, markers you add, searches you perform
• Device Information: Device type, operating system version, app version
• Analytics: App usage patterns and performance (via Google Analytics for Firebase)
• Crash Reports: When the app crashes, a crash report with the device model, app version and the state of the app at the time (via Firebase Crashlytics)

Social Features

• Interactions: Friend requests, messages, event attendees, comments, and votes on places
• Community Contributions: Places you add (for example mounting blocks, water troughs and hazards), hazard reports, reviews

• Provide Services: Track rides, display nearby places, navigate routes, save locations
• Social Features: Connect you with friends, organise group hacks and events, enable messaging
• Community Features: Display user-submitted places, mounting blocks, water troughs and hazards on the map
• Safety: Alert nearby riders about hazards and share your live ride with contacts you choose
• Businesses: Help you find and contact instructors, farriers, grooms and livery yards, and let businesses keep their own client, horse and invoice records
• Improvements: Analyse app usage to improve features and fix bugs
• Account emails: Google Firebase sends emails on our behalf to confirm your email address or reset your password. We do not currently send marketing emails or push notifications
• Rewards: Calculate ride points and badges based on your riding activity

Under UK GDPR, we process your data on these legal bases:

• Providing TrottOn to you: contract
• Account management and support: contract
• Live location sharing that you turn on: contract, and your choice to share
• Health and care records about horses: contract
• Analytics, crash reports and security: legitimate interests
• Legal compliance: legal obligation

Public Information

The following information is visible to other TrottOn users:

• Your username and profile photo
• Places and markers you add to the map
• Your horse's profile (if you choose to make it public)
• Events you create or attend
• Comments and ratings on community places

Live Ride Links

• A live ride or Watch Me link can be opened by anyone who has it, so only send it to people you trust
• The link stops showing your position when you end the ride or turn sharing off, and expires automatically after 4 hours

Friends and Social

• Friends can see your ride statistics and horse profiles
• Event attendees can see other participants
• Chat messages are only visible to conversation participants

Service Providers

We use third-party services to operate our app:

• Firebase (Google): Authentication, database, analytics and crash reporting (Crashlytics)
• Google Maps: Map display in the Android app
• OpenFreeMap and OpenStreetMap: Maps on the website, map data and route planning

TrottOn does not take card payments, so we do not collect your card or bank details.

We implement security measures to protect your information:

• Encrypted data transmission (HTTPS/SSL)
• Secure Firebase authentication and database rules
• Regular security updates and monitoring
• Limited access to personal data by authorised personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under UK GDPR you have the right to access, correct, erase, restrict or object to processing of your personal data, to data portability, and to complain to the Information Commissioner's Office (ico.org.uk).

Account Management

• Access: View your profile, ride history, and saved places in the app
• Update: Edit your profile, horse information, and preferences at any time
• Delete: Delete your account and associated data in the app (Settings, then Delete account) or on the web at trotton.app/delete. If you own a business on TrottOn, delete or hand it over first. At the moment a few steps finish later (see that page)

Location Control

• Enable/disable location permissions in device settings
• Stop ride tracking to disable background location collection
• Clear saved parking locations or favourite places

Data Portability

• Download a copy of your data as a file from Settings in the app or on the website
• Or request a copy by contacting us

TrottOn accounts are for people aged 18 or over. We do not knowingly collect personal information from anyone under 18. Parents and guardians may record rides and horse details for a young rider on their own adult account and remain responsible for that rider's safety. If you are a parent or guardian and believe your child has created an account or provided us with personal information, please contact us, and we will delete it. See our Parental Information page.

• Active Accounts: We retain your data while your account is active
• Ride History: Stored until you delete specific rides or your account
• Community Content: Places and markers remain on the map even after account deletion (anonymised)
• Deleted Accounts: Your profile, rides and horses you own alone are deleted straight away. A few steps that need our server (co-owned horses, and removing your name from bookings, reviews and messages held by other users) are finished later
• Professional Credentials: Insurance, DBS checks, qualifications and licences shown by a business are declared by that business. Document uploads are not available yet, and TrottOn does not check them
• Hazard Reports: Temporary hazard markers expire automatically after a limited period
• Live Ride and Watch Me Links: Stop working when the ride ends or sharing is turned off, and after 4 hours at the latest
• Analytics and Crash Reports: Kept by Google under the retention settings of Google Analytics for Firebase and Firebase Crashlytics, and not linked to your name

Your information may be transferred to and processed in countries other than your own. We use Firebase services which comply with applicable data protection regulations including UK GDPR and GDPR, using appropriate safeguards for international transfers.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Your continued use of TrottOn after changes constitutes acceptance of the updated policy.

TrottOn does not show ads at the moment, and we do not collect your device's advertising ID.

We may introduce ads in a later version. If we do, we will update this policy first and ask for your consent before any ads are shown or any advertising data is collected.

We use Google Analytics for Firebase to understand how the app is used, not to target ads at you.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@trotton.app
• In-App: Settings, then Help & Support, then Contact Us
• Controller: Killearnan Innovations Ltd, Company No. 17036061, registered in England and Wales