Delete your TrottOn account
Option 1: in the app
Open TrottOn, go to Settings and tap Delete Account. Type the confirmation shown. If you last signed in more than a few minutes ago, the app asks you to sign in again first. Your account is then deleted straight away, apart from the few steps below that finish later.
Option 2: on this website
Sign in with the same email or Google account you use in the app, type DELETE, and your account is deleted straight away, apart from the few steps below that finish later. You do not need the app installed.
Sign in and delete my accountOption 3: by email
If you cannot sign in, email support@trotton.app from the address on your account. We will delete the account and its data within 30 days and confirm by email.
What is deleted
- Your profile, sign-in and settings
- Your ride history, routes, photos and statistics
- Horses you own alone
- Emergency contacts, friends, followers and live-share links
What is kept
- Invoices and other records that a yard or professional keeps about their work for you. These belong to the business, which may need them for its tax records.
- Messages you sent stay in the other person's conversation.
Steps that finish later
At the moment, a few steps cannot be done automatically: a horse you share with a co-owner is not yet passed over to them, and your name is not yet removed from bookings, reviews and messages held by other users. We record your request and finish these steps later. To ask us to finish them sooner, email us at the address above.
If you own a business
Delete or hand over your business first (in Business settings), then delete your account.